SUBSCRIPTION
&
REFUND POLICY
OUR SUBSCRIPTION & REFUND POLICY
At Unearthed Wellness, we aim to keep things simple, transparent, and aligned with how our services are designed to work.
Because our model involves personalized coordination between telehealth providers, pharmacies, and fulfillment timelines, there are a few important things to understand around subscriptions, billing, and refunds.
Subscriptions
Some of our offerings are structured as ongoing subscriptions to support consistency in your protocol and experience.
When you enroll, you’re opting into a recurring plan that:
- Automatically renews on a set cadence (monthly or as specified at checkout)
- Ensures continuity in access, care coordination, and fulfillment
- Bills your selected payment method at the start of each cycle
You can manage or cancel your subscription at any time through your account.
Billing
Payments are processed at the time of purchase and at the beginning of each renewal period.
You’re responsible for:
- Keeping your payment method current and valid
- Reviewing your subscription details before purchase
- Any charges incurred prior to cancellation
If a payment fails, access to services may be paused until the issue is resolved.
Refunds
Because our services often involve immediate coordination, provider time, and pharmacy processing, refunds are limited.
Consultations
- Once a consultation is scheduled or completed, it is considered fulfilled and is non-refundable.
Prescriptions & Products
- Once a prescription has been issued, processed, or shipped, it cannot be returned or refunded, except where required by law.
Subscriptions
- Subscription fees are non-refundable once a billing cycle has started.
A Note On Timing
Many parts of this process begin quickly after purchase — including intake review, provider coordination, and pharmacy preparation.
For that reason, we’re not always able to pause or reverse an order once it’s in motion.
If you’re unsure about moving forward, we recommend reaching out before completing your purchase.
Payment Disputes
If something doesn’t feel right, we’re here to help — please reach out to our support team first.
Filing a chargeback or dispute without contacting us may result in:
- Temporary or permanent account suspension
- Disruption in access to services
We always aim to resolve things directly and thoughtfully.
Changes to Plans or Pricing
As we continue to evolve, we may update our offerings, pricing, or subscription structure.
Any meaningful changes will be communicated in advance when applicable.
Need Support
We’re here to help.
Unearthed Wellness
hello@unearthedwellness
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